公司名稱: KLA Taiwan 美商科磊股份有限公司台灣分公司
公司簡介
員工人數: 12400人
成立時間: 1976
資本額: N/A 
產業別: 半導體 
營業項目: KLA為全球半導體製程控制及設備的市場領導者。我們具有領先市場的設備與技術開發的創新能力,提供先進製程控制的解決方案,包括晶圓、光罩製造、集成電路、封裝、印刷電路板和平板顯示器等工業技術領域。 KLA的成功獲得了國際的認證: - 2022《財星雜誌》全球最受推崇企業 (Fortune Magazine: World's Most Admired Companies) - 2021《財星雜誌》全美五百強企業 (Fortune Magazine: Top 500 Companies) 
福利制度: KLA提供優渥的薪酬方案,包括本薪、績效獎金、津貼及優惠購股計畫,以吸引、培育及激勵關鍵人才創造最高價值。
•年薪14個月
•年度績效獎金及調薪
•優秀人才留任獎金和即時獎勵計畫
•員工優惠認股計畫 (ESPP)
•優於勞基法之休假制度及彈性假期
•津貼:每月提供優渥的汽車津貼。
•人才推薦獎金 
薪資範圍: 優於勞基法 

應徵方式

聯絡人: 謝旻芫 
電話: +886-3-5581285 
傳真:  
E-mail: yvonne.hsieh@kla.com 
網址: https://www.kla.com/careers/locations/taiwan 

招募要項

Customer Service Engineer
- Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production.
- Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites.
- Represents the company to the customer and assume accountability for customer happiness with service.
- Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
- Provides assistance to Installation Engineer in resolving problems.
- Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
- Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues.
- Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems
- Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
- Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.
- Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects.